Coronavirus lockdown in Germany: DENIC support service remains available

The DENIC support staff currently works mainly on a mobile basis, but stays available to you as usual also during the coronavirus lockdown in Germany. We kindly ask you to send us your service requests preferably by e-mail instead of using fax or post. Thank you very much for your cooperation.

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Data Privacy Statement

Thank you very much for your interest in our company and in our website. The protection of your personal data and your privacy are very important to us. In this privacy statement, we would like to inform you about how we handle your personal data. The party responsible for data processing is

DENIC eG Kaiserstraße
75 – 77
D - 60329 Frankfurt am Main
Phone: +49 69 27 235 0
Fax: +49 69 27 235 238
E-Mail: info[at]denic[dot]de

You can contact our Data Protection Officer at privacy[at]denic[dot]de.

When you make use of one of DENIC eG's offerings, e.g. visit our website or use the tools we provide there, we will process your personal data. We process your data in strict confidence and only for the purpose we tell you when we collect the data. The processing of your data will always be in keeping with the standards of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and other applicable data protection provisions.

1. Provision of the Websiten

Whenever you visit our Internet offerings or retrieve a file, a range of data referring to this action is temporarily stored and processed in a log file. The following data is processed:

  • IP address
  • Date and time of your access (time stamp)
  • Details of the access request and destination address (protocol version, HTTP method, referrer, user-agent string)
  • Name of the file that has been accessed and amount of data transmitted (requested URL incl. query string, size in bytes)
  • Message whether the request was successful (HTTP status code)
  • Website from which the request is made
  • Browser type or app used
  • Operating system and the interface it uses
  • Language and version of browser software

When processing this data, we will not draw conclusions about your person. Neither a personal evaluation nor an evaluation of the data for marketing or profiling purposes will take place. The legal basis for data processing in this context is Article 6(1) (f) of the GDPR. The processing of this data is technically inevitable in order to make our website available and to guarantee stability and security of our systems. It is not possible to use our website without such processing of data, so you cannot object to this processing. Your data will be deleted after seven days.

2. Use of Essential Cookies

When specific pages are accessed, we use so-called essential cookies. The essential cookies used by us are technically required to allow the website to function correctly. Essential cookies do not contain personal data, i.e. no IP addresses or other information is collected that would allow tracking.

CookiePurposeDeletion
fe_typo_user Identifies sessions (for TYPO3 frontend login) and enables use of the member login and the member sectionEnd of Session
JSESSIONID Enables use of the RAI (Registrar Admin Interface)End of Session

The legal basis for the processing of personal data using essential cookies is Article 6(1) (f) of the GDPR. We use this type of cookies to enhance the security and functionality of our website and the web applications we offer. Some functions of our website will not work without essential cookies. For these functions, it is necessary that your browser will be recognised when you revisit our website after visiting other websites. The purposes pursued with the aforementioned constitute our legitimate interest. It is not possible to use our website without such processing of data, so you cannot object to this processing. The essential cookies expire at the end of your session.

We do not use techniques that allow us to track your access behaviour. Since we occasionally used such techniques in the past, it may happen that your browser settings still display tracking cookies. In such cases, the deadlines set in the cookies have not yet expired. There is no interaction with these cookies from our side. You can delete the cookies in your browser settings at any time.

3. Contacting Us

There are various possibilities to get into contact with us.

3.1. Scope of Data Processing

You can contact us via the contact details (e-mail, post, phone) provided on our website. If you do so, we will process your personal data transmitted to us (e.g. e-mail address, postal address, phone number, information revealed in the text of the communication).

3.2. Legal Basis

If you contact us in the context of an existing contract or prior to entering into a contract, the legal basis is Article 6(1) (b) of the GDPR. In all other cases, the legal basis for processing your data is Article 6(1) (f) of the GDPR. It is our legitimate interest to process your contact inquiry.

3.3. Purpose of Data Processing and Categories of Recipients

The purpose of the data processing is the handling of your contact request. Your data is processed exclusively for this purpose. If you contact the contact points indicated for the DENICdirect customer service, your data will be transferred to and processed by DENIC Services GmbH & Co. KG, Heinrich-Hertz-Straße 6, 64295 Darmstadt, Germany.

3.4. Duration of Storage of Your Personal Data

After your contact request has been processed completely, we will restrict your data for further processing. Your data will be deleted once the statutory retention periods under fiscal and commercial law have expired. Pursuant to Section 147 of the German Fiscal Code, the retention period is ten full years for accounting records and, pursuant to Section 257 of the German Commercial Code, six full years for business documents. You are not obliged to make available your personal data. There are neither legal nor contractual terms that require the provision of your personal data, nor is that data necessary to enter into a contract. However, if you do not provide that data we will not be able to enter into contact with you.

4. DENIC Domain Query (Whois Service)

Domain holders and third parties who can proof to have a legitimate interest, can use the DENIC domain query at https://www.denic.de/webwhois-web20/?lang=en to obtain specific holder information of a domain. For more detailed information, please go to https://www.denic.de/en/service/whois-service/third-party-requests-for-holder-data/.

4.1. Scope of Data Processing

We will process the personal data that has been transmitted in relation with the whois service. In the respective form, you can see which data will be processed. In the forms, only those fields are marked as mandatory that are absolutely necessary to process your domain query.

4.2. Legal Basis

If domain holders themselves make the DENIC domain query, the legal basis for processing the data is Article 6(1) (b) of the GDPR in conjunction with our Domain Guidelines and/or our Domain Terms and Conditions. If a third party makes the domain query, the legal basis for the processing of your data is Article 6(1) (f) of the GDPR. It is our legitimate interest to process your domain query.

4.3. Purpose of Data Processing and Categories of Recipients

Use of the data is strictly limited to the context of the whois service. Your data is not passed on to any third party in this context.

4.4. Duration of Storage of Your Personal Data

Your personal data is deleted upon expiry of the first full calendar year following the submission of the application.

5. DENIC Mailing Lists

On our website at https://list.denic.de/, we make available several mailing lists to which a user can subscribe free of charge. For further information, please go to https://www.denic.de/en/service/mailing-lists/.

5.1. Scope of Data Processing If you subscribe to a mailing list, we will process the following personal data:

  • Name
  • E-mail address
  • IP address of the computer from which the subscription application is submitted
  • Date and time of dispatch

During the registration procedure, you will be asked to consent to the processing of your data. We verify your subscription through a so-called double opt-in procedure. Thus, we make sure that the e-mail address indicated in connection with the subscription of the mailing list is actually your address. After entering the required data in the registration form, you will receive an automated e-mail with a link for activation. Once you have confirmed the link, you will be subscribed to the respective mailing list.

5.2. Legal Basis

The legal basis for the processing of your personal data is Article 6(1) (a) of the GDPR.

Right to Object

You have the right to withdraw your consent at any time with effect for the future without giving reasons, for instance by clicking the unsubscribe link that is displayed in every mail you receive from the list.

5.3. Purpose of Data Processing and Categories of Recipients

The purpose of the data processing is the implementation of your subscription to the mailing list(s). Depending on the mailing list you have subscribed to, the list is used for general discussions about .de domains, ENUM domains, and DENIC matters. Additionally, you get up-to-date information related to DENIC (such as press releases, announcements, maintenance or disturbance notifications) or to technical news (such as topical information from all over the world about domains, the Internet, Internet governance, ICANN, etc.). Your data is processed exclusively for this purpose. Your data is not passed on to any third party in this context.

5.4. Duration of Storage of Your Personal Data

We store your personal data as long as your subscription to a DENIC mailing list is active. You are not obliged to make available your personal data. There are neither legal nor contractual terms that require the provision of your personal data, nor is that data necessary to enter into a contract. However, if you do not provide that data you will not be able to subscribe to our mailing list(s).

6. DENIC Dispute Online Assistant

At https://www.denic.de/service/tools/dispute-online-assistent/, we make available a Dispute Online Assistant, which can be used as a template for submitting a request for a DISPUTE entry for a .de domain. For further information, please go to https://www.denic.de/en/service/dispute/.

6.1. Scope of Data Processing

We will process your personal data transmitted to us in connection with our Dispute online assistant. In the corresponding form, you can see which data is processed. In the form, only those fields are marked as mandatory that are absolutely necessary to apply for a DISPUTE entry.

6.2. Legal Basis

The legal basis for processing your data is Article 6(1) (b) of the GDPR in conjunction with our Domain Guidelines and/or our Domain Terms and Conditions. The processing of your personal data is necessary for making the DISPUTE entry.

6.3. Purpose of Data Processing and Categories of Recipients

Your data is processed exclusively for generating the DISPUTE entry form. Your data is not passed on to any third party in this context.

6.4. Duration of Storage of Your Personal Data

The personal data from the input mask is deleted as soon as we have generated your DISPUTE entry form.

7. DENIC Member Website

At https://member.secure.denic.de/en/, we offer our members access to a password-protected member section. To get access, you must register using the data of your member account or your DENIC ID.

7.1. Scope of Data Processing

We will store your personal data transmitted to us in this context. In the corresponding form, you can see which data is processed. In the form, only those fields are marked as mandatory that are absolutely necessary to make use of the DENIC member website.

7.2. Legal Basis

The legal basis for processing your data is Article 6(1) (b) of the GDPR in conjunction with our Domain Guidelines and/or our Domain Terms and Conditions.

7.3. Purpose of Data Processing and Categories of Recipients

We use the data for administering your membership. To the extent permitted by law, we will pass on your data, if required, to our partner companies that support us in the due performance of the contract. These companies, too, are obliged to comply with all applicable data protection regulations; in particular, they are only allowed to process the data for the fulfilment of their tasks on our behalf and only in accordance with our instructions.

7.4. Duration of Storage of Your Personal Data

Upon termination of your membership with DENIC, we will restrict your data for further processing. Your data will be deleted once the statutory retention periods under fiscal and commercial law have expired. Pursuant to Section 147 of the German Fiscal Code, the retention period is ten full years for accounting records and, pursuant to Section 257 of the German Commercial Code, six full years for business documents.

8. DENICdirect Online Registration Assistant

If you register your .de domain with DENICdirect, the domain can be administered by our DENICdirect service and you can place your request for registration directly with us. On our website, we make available our DENICdirect online registration assistant, which can be used as a template to request a domain registration. For more detailed information, please go to https://direct.secure.denic.de/en/domain-registration/.

8.1. Scope of Data Processing

We will process the personal data that has been transmitted in relation with our DENICdirect Online registration assistant. In the corresponding form, you can see which data is processed. In the form, only those fields are marked as mandatory that are absolutely necessary to carry out an online registration.

8.2. Legal Basis

The legal basis for processing your data is Article 6(1) (b) of the GDPR in conjunction with our Domain Guidelines and/or our Domain Terms and Conditions.

8.3. Purpose of Data Processing and Categories of Recipients

Your data is processed exclusively for generating an application form for a domain registration. Your data is not passed on to any third party in this context.

8.4. Duration of Storage of Your Personal Data

The personal data from the input mask is deleted as soon as we have generated the domain registration application form.

9. DENIC TRANSIT Service Center

With TRANSIT, DENIC has a procedure in place that enables the domain holder to take quick and easy action to return their domain to regular domain administration by a provider or to simply delete the domain if they do not want to use it anymore. You can submit a deletion request or generate your individual provider transfer password (AuthInfo) and change the e-mail address(es) stored for the domain(s) directly at https://transit.secure.denic.de/en/. To log in to this page of the protected internal section of our website, you need your personal TRANSIT password that is indicated in the TRANSIT letter you have received. For more detailed information, please go to https://www.denic.de/en/service/transit/.

9.1. Scope of Data Processing

We will store the personal data that has been transmitted to us in this context. In the corresponding form, you can see which data will be processed. In the form, only those fields are marked as mandatory that are absolutely necessary to make use of the respective service.

9.2. Legal Basis

The legal basis for processing your data is Article 6(1) (b) of the GDPR in conjunction with our Domain Guidelines and/or our Domain Terms and Conditions.

9.3. Purpose of Data Processing and Categories of Recipients

We will use your personal data to process the service requested by you.

9.4. Duration of Storage of Your Personal Data

Your personal data will be deleted once the statutory retention periods under fiscal and commercial law have expired. Pursuant to Section 147 of the German Fiscal Code, the retention period is ten full years for accounting records and, pursuant to Section 257 of the German Commercial Code, six full years for business documents. You are not obliged to make available your personal data. There are neither legal nor contractual terms that require the provision of your personal data, nor is that data necessary to enter into a contract. However, if you do not provide that data we will not be able set up a user account for you.

10. DENIC ID

DENIC ID is an identity authentication service based on the ID4me standard. For more detailed information, please go to https://www.denic.de/en/service/denic-id/.

10.1. Scope of Data Processing

You can establish and manage your DENIC ID at https://id.denic.de/dashboard. Your ID agent has sent you the necessary login data. Whenever you attempt to log in with DENIC ID, we will process the following personal data:

  • Date and time of your login attempt
  • Source IP address
  • Type and version of your browser and your operating system
  • Language settings of your browser
  • Device identifiers
  • Information whether the login attempt was successful or failed.

10.2. Legal Basis

The legal basis for processing your data is Article 6(1) (b) of the GDPR in conjunction with the terms of the DENIC ID contract of your respective ID provider.

10.3. Purpose of Data Processing and Categories of Recipients

We will process your personal data to establish and manage your identity with DENIC ID and to perform an authentication when you access services of login partners. To the extent permitted by law, we will pass on your data to login partners and ID providers in order to be able to render the ID service.

10.4. Duration of Storage of Your Personal Data

If you deactivate your DENIC ID, your personal data will be deleted upon expiration of the statutory retention periods under fiscal and commercial law. Pursuant to Section 147 of the German Fiscal Code, the retention period is ten full years for accounting records and, pursuant to Section 257 of the German Commercial Code, six full years for business documents.

11. Job Application

On our website, we inform you about vacancies at DENIC. You can apply for a vacant position by using one of the contact channels indicated (see item 3 – Contacting Us).

11.1. Scope of Data Processing

In order to participate in the application process, it is necessary for us to process personal data of you that originates from the documents you make available to us, such as letter of application, curriculum vitae, application photo, certificates or other professional qualifications. This data may include personal master data, such as first name, last name, address, date of birth, or contact data (e.g. telephone number or e-mail address) as well as data relating to your educational and/or professional background such as school certificates and job references, data on training, internships or previous employers. For the processing of applications, we limit ourselves to the information you provide directly. This may also include information that you have stored in professional online networks or job exchanges.

11.2. Legal Basis

The legal basis for the processing of personal data is Article 88 (1) of the GDPR in conjunction with Section 26 of the German Federal Data Protection Act (BDSG).

11.3. Purpose of Data Processing and Categories of Recipients

We process the personal data you have provided with an application exclusively for the purpose of applicant selection. Your data is not passed on to any third party in this context.

11.4. Duration of Storage of Your Personal Data

If your application leads to an employment relationship with DENIC, your personal data will be transferred to your personnel file. If your application is not accepted, your data will be deleted by us six months after the non-acceptance, unless you have consented in including your personal data in our applicant pool. The legal basis for the data processing in this context is Article 6(1) (a) of the GDPR. You can revoke the consent you have given us at any time.

Right to Object

You have the right to withdraw your consent at any time with effect for the future without giving reasons, for instance by sending an e-mail to privacy[at]denic[dot]de. If you withdraw your consent, your data will be deleted immediately from our pool of applicants.

The provision of your personal data is mandatory for submitting an application. If you do not provide that data, we will not be able to process your application.

12. Rights of the Data Subject

If we process your personal data, you are a data subject within the meaning of Article 4(1) of the GDPR, which gives you the following rights vis-à-vis DENIC:

  • Right of Access (Art. 15 GDPR)
  • Right to Rectification (Art. 16 GDPR)
  • Right to Erasure (Art. 17 GDPR)
  • Right to Restriction of Processing (Art. 18 GDPR)
  • Notification Obligation (Art. 19 GDPR)
  • Right to Data Portability (Art. 20 GDPR)
  • Right to Object (Art. 21 GDPR)
  • Right to revoke your declaration of consent under data protection law (Art. 7(3) GDPR).

You have the right to withdraw your consent vis-à-vis DENIC at any time, for instance by e-mail to privacy[at]denic[dot]de. The withdrawal of consent shall not affect the lawfulness of data processing based on your consent before its withdrawal.

Right to Object (Art. 21 GDPR)

Pursuant to Article 21 of the GDPR, you are entitled to object, for reasons relating to your particular situation, at any time to the processing of your personal data which is based on Article 6(1) (e) or (f) of the GDPR, including profiling based on these provisions. In this case, DENIC will no longer process your personal data, unless DENIC demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or unless the processing is necessary to assert, exercise or defend any legal claims.

If you want to exercise one of these rights, please contact our Data Protection Officer at privacy[at]denic[dot]de.

We would like to point out that in certain cases we may ask you to provide additional information in order to verify your identity. This enables us to ensure that information is not disclosed to unauthorised persons, e.g. when you exercise your right of access.

Pursuant to Article 77 GDPR, you also have the right to complain to a data protection supervisory authority if you believe that we are not processing your personal data in a lawful way. The competent authority for DENIC is the data protection supervisory authority of Hesse. The contact details are: Hessischer Beauftragter für Datenschutz und Informationsfreiheit, Postfach 3163, 65021 Wiesbaden, Germany, e-mail: poststelle@datenschutz.hessen.de.

Automated decision making does not take place on our website.

13. Security

DENIC has technical and organisational safety measures in place to protect your personal data from accidental or intentional manipulation, loss, destruction or access by unauthorised persons. We continuously improve our security measures in line with technological evolution.

14. Responsibility for External Content

Our website contains links that lead to Internet pages of external providers. We have no influence on such providers and cannot ensure that they comply with the applicable data protection regulations. If you believe that linked external sites violate applicable law or have other inappropriate content, please let us know. We will check on it and remove the external link, if appropriate. We cannot be held responsible for the content and availability of linked external web pages.

15. Validity of the Data Privacy Statement

Further development of our website or the implementation of new technologies may render amendments to this data privacy statement necessary. We reserve the right to change this privacy statement at any time with effect for the future. The relevant version of this statement is always the version that is available at the time you visit our website.

Last updated: January 2021